Refund policy

Return & Refund Policy

This policy applies to orders placed on jebij.com, operated by Suchi Jewels, trading as Jebij.

At a glance

  • Return window: 30 days from the confirmed delivery date, for all standard catalogue designs (made-to-order pieces included).
  • Refund: full refund to your original payment method. No restocking fee.
  • Options: refund, exchange (different size, metal or design) or store credit, with the same 30-day window and conditions.
  • Return shipping: paid by the customer for standard returns. Free for damaged, defective or incorrect items.
  • Final sale: personalised pieces (custom engraving, names, dates) and bespoke commissions. These are still covered against defects, transit damage and wrong items.

How to start a return

  1. Email info@jebij.com or message us on WhatsApp within 30 days of delivery with your order number.
  2. We confirm eligibility and send your return authorisation with the return address and instructions. US orders return domestically to our Texas return centre (address provided with your return authorisation). Orders from all other countries return to our workshop in Ahmedabad, Gujarat, India (full address provided with your return authorisation), and we include simple customs wording ("returned goods") in your authorisation. Please do not ship anything before you receive your authorisation.
  3. Pack the piece in its original packaging with all certificates and documentation, and ship it with a tracked, insured service. The item remains your responsibility until it reaches us.
  4. We inspect your return within 1–3 business days of arrival and issue your refund within 7 business days of arrival. Your bank may take a further 3–10 business days to show it. We email you at every step.

Return conditions

  • Item is unworn and in its original condition.
  • Original packaging, certificates and documentation are included.
  • Return is initiated within 30 days of the confirmed delivery date.
  • Returned via a tracked, insured service.

Not eligible: personalised, engraved or bespoke pieces (final sale); items showing wear, alteration or damage; comparison purchasing (ordering several similar items intending to return most of them). If you need help choosing, talk to us before you order.

Damaged, defective or wrong item

Contact us within 48 hours of delivery with photos. We will replace the item or refund you in full, including all shipping, and we'll arrange a prepaid label or reimburse your return shipping. This covers every piece, personalised included.

Personalised and bespoke pieces

Pieces made with your personal details or commissioned through our Custom Jewellery service are final sale. Before crafting begins, we share the design and stone details for your approval, and we send final photos before dispatch. Standard initial-letter designs from our catalogue are not personalised items and can be returned like any standard design.

Free ring resizing

We'll resize your ring once, free, within 30 days of delivery. You cover shipping to us; the resize and return shipping are on us. See our ring size chart.

Lost shipments, duties and taxes

Customs duties and import taxes paid on international orders are non-refundable.

Product accuracy

Colours can vary slightly with screen settings. Total carat weight may vary by up to 0.1 ct and ring carat weight can vary with ring size. Gemstone and pearl measurements may vary by up to 0.5 mm. For multi-diamond pieces, total carat weight reflects the stated minimum or average.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer law of your country.

Contact

Email: info@jebij.com
Phone: +1 737 206 9226
WhatsApp: +91 94299 65056
Suchi Jewels (trading as Jebij) · Workshop: Ahmedabad, Gujarat 380015, India · Marketing office: Austin, Texas, USA