FAQs

Help Centre

Quick answers about ordering, shipping, returns, and caring for your Jebij jewellery. Can't find what you need? Contact us or message us on WhatsApp — we reply fast.

💍 Orders & Made to Order

Is every piece really made to order?

Yes. Almost every Jebij piece is crafted fresh for your order in our fourth-generation workshop — typically within 7–10 business days — in your chosen metal, stone, and size options. Made to order is about craftsmanship, not restrictions: standard catalogue designs are still returnable within 30 days.

Can I change or cancel my order?

Contact us as soon as possible at info@jebij.com or on WhatsApp. Before crafting begins we can usually adjust size, metal, or address; once production has started, changes may not be possible. Bespoke pieces only enter production after you've approved the design.

🚚 Shipping & Delivery

How long does delivery take?

Every piece is made to order in 7–10 business days, then ships free with full insurance. Standard delivery takes 10–12 business days more — most orders arrive within about four weeks. Need it faster? Contact us about express delivery before ordering.

Do you ship worldwide?

Yes — free, fully insured, tracked shipping to 30+ countries including the United States, Canada, the United Kingdom, Europe, Australia and New Zealand, with signature on delivery. Full details in our Shipping Policy.

Will I have to pay customs duties or taxes?

International orders may attract customs duties, VAT, or import fees set by your destination country — these are payable by the recipient and aren't included in our prices. We prepare all export documentation to keep clearance smooth. Duties and taxes are non-refundable.

🔄 Returns & Refunds

What is your return policy?

Standard catalogue designs can be returned within 30 days of delivery — including made-to-order pieces — as long as they're unworn, in their original condition and packaging, with all certificates. Personalised pieces (custom engraving, names, dates, bespoke commissions) are final sale. Anything that arrives defective, damaged, or incorrect is always covered, personalised or not. Full details in our Return & Refund Policy.

My piece is made to order. Can I still return it?

Yes. Almost everything we sell is crafted fresh for your order, and standard designs are returnable within 30 days regardless. Only pieces personalised with your details — engraving, custom dates, bespoke commissions — are final sale.

Who pays for return shipping?

For a standard return, you arrange and pay for return shipping using a tracked, insured service — and US orders return domestically to our Texas return centre. If your item arrived damaged, defective, or wrong, the return is entirely on us, shipping included.

Can I resize my ring?

Yes — one free resize within 30 days of delivery. Send it to us (you cover shipping in), and we'll resize it and ship it back at no charge.

What if my order arrives damaged or isn't what I ordered?

Contact us within 48 hours of delivery with photos, and we'll replace it or refund you in full — including all shipping. This covers every piece, personalised included.

When will I get my refund?

Within 7 business days of your return arriving and passing inspection, issued to your original payment method. Your bank may take a few more days to show it.

💎 Quality & Certification

Are your diamonds and gemstones certified?

Yes. Natural and lab-grown diamonds are certified by IGI or GIA, and moissanite by GRA — each stone comes with its grading report and unique identification, with details on every product page. All gold is hallmarked for purity.

Are lab-grown diamonds real diamonds?

Yes — lab-grown diamonds are chemically, physically, and optically identical to mined diamonds, and they're graded and certified by the same laboratories. The difference is origin and price, not the stone itself.

✨ Custom Jewellery

Can you create a custom design for me?

Absolutely — it's one of our favourite things to do. Start on our Create Your Own Jewellery page with anything from a full idea to just a date, initial, or birthstone. You approve the design and stone details before production begins, and you'll see final photos of your finished piece before it ships. Because bespoke pieces are made uniquely for you, they're final sale — but always covered against defects.

🧼 Jewellery Care & Sizing

How should I care for my jewellery?

Wipe gently with a soft cloth after wear, avoid perfumes, lotions, and harsh chemicals, and store each piece dry in its box. For a deeper clean, mild soap, lukewarm water, and a soft brush work beautifully.

How do I find my ring size?

Our ring size chart walks you through measuring at home in a minute. And if the fit still isn't perfect, remember: one free resize within 30 days of delivery.